Frequently Asked Questions

Welcome to the Nuryadi Marine FAQ page. This page provides quick answers to common questions about ordering, payment, shipping, returns, warranty, product availability, and customer support.

For full details, please also review our Payment Methods, Shipping Policy, Return and Refund Policy, Warranty Information, Terms and Conditions, and Privacy Policy.

Ordering and Payments

How do I place an order on nuryadimarine.com?

You can browse our products, add available items to your cart, review your order, enter your billing and shipping details, choose an available payment method, and complete checkout.

For a step-by-step guide, please see our How to Order page.

Do I need to create an account before ordering?

You may place an order as a guest or create an account if those options are available during checkout. Creating an account may make it easier to review your order history and manage future purchases.

What currency is used on your website?

All prices on nuryadimarine.com are displayed in United States Dollar (USD).

If your local currency is different from USD, your bank, card issuer, or payment provider may apply currency conversion using its own exchange rate and applicable fees.

Which payment methods do you accept?

We currently accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover, as well as PayPal for orders placed through nuryadimarine.com.

Available payment methods are displayed during checkout and may vary depending on customer location and payment provider availability.

For more information, please review our Payment Methods page.

Do you store my credit card information?

No. Nuryadi Marine does not store full credit card numbers on its own website servers. Payment information is processed through third-party payment service providers, including Stripe and PayPal where applicable.

Shipping and Delivery

Which countries do you currently ship to?

We currently accept orders for shipping to:

Indonesia
United States
Canada
Australia
New Zealand
United Kingdom

If your location is not available during checkout, please contact us before placing an order.

Where are orders shipped from?

Orders may be fulfilled and shipped from Indonesia or directly from a supplier or fulfillment partner, depending on the product, destination, and fulfillment requirements.

The applicable shipping charge and delivery information are provided during checkout and explained in our Shipping Policy.

How long does order processing take?

Orders are processed on business days, Monday through Friday.

Order cut-off time: 11:00 AM (GMT+7)
Standard handling time: 1–2 business days

Orders placed after the cut-off time, on weekends, or on public holidays will be processed on the next business day.

How long does delivery usually take?

For international orders, estimated transit time is typically 7–14 business days, with a total estimated delivery time of approximately 8–16 business days, including order processing.

For domestic orders within Indonesia, estimated delivery time is typically 2–5 business days, depending on the destination and courier service.

How much is shipping?

Shipping costs are shown during checkout before payment is completed.

For international orders below USD 500.00, our standard shipping rate is USD 90.00.

Free shipping is automatically applied to international orders of USD 500.00 or more.

Free shipping applies to the shipping charge only. Customs duties, import taxes, brokerage charges, clearance fees, or other destination-country charges are not included unless expressly stated during checkout.

For complete shipping terms, please review our Shipping Policy.

Do I have to pay customs duties or import taxes?

International orders may be subject to customs duties, import taxes, brokerage charges, clearance fees, or other charges imposed by the destination country.

Unless expressly stated otherwise during checkout, these charges are the responsibility of the customer.

Will I receive tracking information?

Yes. Once your order has been shipped, we will send a shipping confirmation email containing your tracking number and carrier information.

Returns, Refunds, and Cancellations

What is your return window?

Return requests must be submitted within 30 calendar days of the delivery date.

Do I need approval before returning an item?

Yes. All returns must be requested and approved in advance. Please do not send an item back without prior authorization from Nuryadi Marine.

What condition must returned items be in?

To qualify for an approved return, the product must be new, unused, uninstalled, in its original packaging, and returned with all included accessories, manuals, and components.

Additional conditions and exclusions are explained in our Return and Refund Policy.

Who pays for return shipping?

If the return is caused by an incorrect item shipped, damage on arrival, or another confirmed error by Nuryadi Marine, we will provide return instructions and cover the approved return shipping cost.

For other approved returns, including change of mind or ordering the wrong item, the customer is responsible for the return shipping cost.

Is there a restocking fee?

No. Nuryadi Marine does not charge a restocking fee for approved returns.

Do you offer product exchanges?

No. Nuryadi Marine does not offer direct product exchanges.

If an eligible product qualifies for return, the return will be handled under our Return and Refund Policy. Customers who wish to purchase a different product may place a new order separately.

How long does a refund take?

Once the returned item is received and inspected, we will notify you whether the refund is approved or rejected.

If approved, the refund will be credited to the original payment method within a maximum of 7 business days after we receive the returned item.

Can I cancel my order?

Orders may be cancelled within 24 hours of placement, provided the order has not yet been processed or shipped.

Please contact us as soon as possible if you need to request a cancellation.

Warranty and Product Information

Do your products come with a warranty?

Manufacturer warranty coverage, where applicable, depends on the specific product, brand, model, customer region, and applicable manufacturer warranty terms.

Customers should review the warranty information provided on the relevant product page or contact us before ordering if clarification is required.

Where can I check warranty details for a specific product?

Please review the warranty information shown on the individual product page and our Warranty Information page.

If you need clarification regarding warranty coverage for a particular product, please contact us before placing your order.

Are the products shown on your website available?

Yes. Products displayed as available or in stock on nuryadimarine.com are available for purchase based on the inventory and fulfillment information available to us at the time the product information is displayed.

We work to keep product availability accurate and current. If an exceptional inventory or fulfillment issue occurs after an order is placed, we will contact the customer as soon as reasonably possible and provide an appropriate resolution.

Privacy and Customer Support

How do you use my personal information?

We use customer information to process orders, arrange payment and fulfillment, provide customer support, operate and improve our website, prevent fraud, and meet applicable legal and operational requirements.

For complete information, please review our Privacy Policy.

How can I contact Nuryadi Marine?

Nuryadi Marine
Email: [email protected]
Phone: +62-821-6476-2972
Address: Jl. Kapten Muslim No.111, Dwi Kora, Kec. Medan Helvetia, Kota Medan, Sumatera Utara 20118, Indonesia

Where can I find your full store policies?

You can review our full business and store policy pages here: