Privacy Policy

At Nuryadi Marine, we respect your privacy and are committed to handling personal information responsibly and transparently. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit, use, contact, or make a purchase through nuryadimarine.com.

By using this website, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Nuryadi Marine is an independently operated retail and wholesale marine equipment business based in Medan, North Sumatra, Indonesia. Nuryadi Marine operates nuryadimarine.com and is responsible for the handling of personal information described in this Privacy Policy.

Business Name: Nuryadi Marine
Email: [email protected]
Phone: +62-821-6476-2972
Address: Jl. Kapten Muslim No.111, Dwi Kora, Kec. Medan Helvetia, Kota Medan, Sumatera Utara 20118, Indonesia

2. Information We Collect

We may collect personal, transaction, and technical information when you browse our website, create an account, place an order, complete checkout, contact customer support, or otherwise interact with our services.

Personal Information

Personal information we may collect includes:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Company or business information where provided
  • Order history and transaction information
  • Account information if you create an account
  • Information submitted when contacting customer support

Payment Information

Payment card or payment account information is processed by third-party payment service providers, including Stripe and PayPal where applicable.

Nuryadi Marine does not store full credit card numbers on its own website servers.

Technical and Usage Information

When you use our website, certain technical and usage information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages viewed and website interactions
  • Referral source
  • Date and time of visits
  • Cookie identifiers and similar technologies
  • Advertising, analytics, and conversion-related information where applicable

3. How We Use Your Information

We may use personal information for purposes including:

  • Processing and fulfilling orders
  • Processing payments and supporting transaction verification
  • Arranging shipping and delivery
  • Providing order confirmations, tracking updates, and service communications
  • Providing customer support and responding to inquiries
  • Managing customer accounts and order history
  • Processing returns, refunds, warranty-related requests, and other after-sales support
  • Detecting and preventing fraud, abuse, unauthorized transactions, or security threats
  • Maintaining and improving website functionality and performance
  • Analyzing website traffic, sales activity, and marketing performance
  • Complying with applicable legal, tax, accounting, regulatory, and operational requirements

4. Legal Bases for Processing

Depending on your location and applicable law, we may process personal information based on one or more of the following:

  • Your consent
  • The need to process or fulfill an order or other contractual request
  • Compliance with applicable legal obligations
  • Our legitimate business interests, including fraud prevention, security, customer service, analytics, and improvement of our services

5. How We Share Information

We may share personal information with third parties when reasonably necessary to operate our business, process orders, provide services, or comply with applicable requirements.

These parties may include:

  • Payment processors and payment service providers, including Stripe and PayPal where used to process customer transactions
  • Shipping carriers and logistics providers
  • Suppliers or fulfillment partners involved in fulfilling or shipping an order
  • Website hosting, security, technical, and infrastructure providers
  • Analytics, advertising, and measurement service providers where enabled
  • Professional advisers such as accountants, auditors, insurers, or legal advisers
  • Government authorities, regulators, courts, or law enforcement where disclosure is legally required

When an order is fulfilled or shipped by a supplier or fulfillment partner, information necessary to complete the order, such as the customer’s name, shipping address, contact details, and relevant order information, may be provided to that partner.

We may also disclose information where reasonably necessary to protect our rights, enforce our policies, investigate fraud, protect customers, or respond to lawful requests.

6. No Sale of Personal Information

Nuryadi Marine does not sell or rent customer personal information to third parties for their own independent marketing purposes.

7. Google Services and Similar Technologies

We may use Google services and related technologies to operate, analyze, measure, and promote our website where those services are enabled.

These may include:

  • Google Analytics
  • Google Tag Manager
  • Google Ads
  • Google Merchant Center

These services may collect or receive technical information, cookie identifiers, website usage information, advertising signals, and conversion-related information according to their applicable technologies and policies.

8. Shipping and Fulfillment Providers

Orders may be fulfilled and shipped from Indonesia or from a supplier or fulfillment partner, depending on the product, destination, and fulfillment requirements.

Where necessary to fulfill an order, we may provide shipping and order-related information to the applicable supplier, fulfillment partner, courier, or logistics provider.

For more information about fulfillment and shipping, please review our Shipping Policy.

9. International Data Transfers

Because Nuryadi Marine serves customers internationally and works with service providers that may operate in different countries, personal information may be transferred to, stored in, or processed in jurisdictions outside the customer’s country of residence.

Where required by applicable law, we seek to use appropriate safeguards for such transfers.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Order fulfillment
  • Customer support
  • Returns and warranty support
  • Fraud prevention and security
  • Business recordkeeping
  • Tax and accounting requirements
  • Legal and regulatory obligations

When personal information is no longer reasonably required, we may delete, anonymize, or securely retain it where permitted or required by applicable law.

11. Data Security

We use reasonable administrative, technical, and organizational measures designed to help protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

Payment information is processed through third-party payment service providers, including Stripe and PayPal where applicable, and Nuryadi Marine does not store full credit card numbers on its own website servers.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

12. Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal information where applicable
  • Object to or request restriction of certain processing activities
  • Withdraw consent where processing is based on consent
  • Request a copy of certain personal information in a portable format where applicable

Some rights may be subject to legal, accounting, fraud-prevention, transaction-record, or other applicable exceptions.

To submit a privacy-related request, please contact us at [email protected]. We may need to verify your identity before processing a request.

13. Marketing Communications

If you choose to receive promotional communications from Nuryadi Marine, we may use your contact information to send information about products, promotions, or business updates.

You may opt out of marketing emails using the unsubscribe option included in the communication, where available, or by contacting us directly.

Transactional communications relating to orders, payments, shipping, returns, security, or customer support may still be sent where necessary to provide our services.

14. Children’s Privacy

Our website is not intended for children, and we do not knowingly collect personal information from children who are not legally permitted to provide valid consent under applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter.

15. Cookies and Similar Technologies

We use cookies and similar technologies to support website functionality, security, shopping cart and checkout features, analytics, preferences, and marketing-related functionality where applicable.

What Are Cookies?

Cookies are small files stored on a user’s device that allow websites and related services to remember session information, preferences, and certain interactions.

How We Use Cookies

Cookies and similar technologies may be used for purposes including:

  • Maintaining secure website sessions
  • Supporting account login functionality
  • Maintaining shopping cart information
  • Supporting checkout functionality
  • Remembering website preferences
  • Measuring website traffic and usage
  • Analyzing website performance and conversions
  • Fraud prevention and website security
  • Measuring or supporting advertising activities where applicable

Types of Cookies We May Use

  • Necessary Cookies: Support essential website functions such as security, login, cart, and checkout.
  • Functional Cookies: Help remember preferences and improve website usability.
  • Analytics Cookies: Help us understand how customers use the website and measure website performance.
  • Advertising Cookies: May be used to measure advertising effectiveness or support relevant advertising where enabled.

Managing Cookie Preferences

You may be able to manage cookies through your browser settings and, where available, through cookie or consent controls provided on our website.

Disabling certain cookies may affect website functionality, including account login, cart, checkout, preferences, or other features.

16. Third-Party Websites and Services

Our website may contain links to websites, services, manufacturers, payment providers, shipping providers, or other third parties.

Nuryadi Marine is not responsible for the privacy, security, content, or data-handling practices of independent third-party websites or services.

We encourage customers to review the applicable privacy policies of third-party services where appropriate.

17. Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect changes in our website, services, technology, business operations, service providers, or applicable legal requirements.

The updated Privacy Policy will become effective once published on nuryadimarine.com.

18. Related Policies

For additional information about our business and store practices, please review:

19. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us:

Nuryadi Marine
Email: [email protected]
Phone: +62-821-6476-2972
Address: Jl. Kapten Muslim No.111, Dwi Kora, Kec. Medan Helvetia, Kota Medan, Sumatera Utara 20118, Indonesia