Return and Refund Policy

At Nuryadi Marine, we value transparency and customer satisfaction. Please review this Return and Refund Policy carefully before placing an order on nuryadimarine.com.

This policy explains how return requests are handled, when refunds may be issued, and which conditions apply to domestic and international orders.

Return Authorization Required

All returns must be requested and approved in advance. Please do not send any item back without prior authorization from Nuryadi Marine.

If your return request is approved, we will provide return instructions and the applicable return address.

Return Method

Approved returns are accepted by mail. Customers must receive return authorization and return instructions from Nuryadi Marine before sending an item back.

Returns must be sent using a trackable shipping service to the return address provided with the return authorization.

Return Eligibility

To be eligible for an approved return, the item must meet all of the following conditions:

  • The return request must be submitted within 30 calendar days of the delivery date.
  • The item must be new, unused, and uninstalled.
  • The item must be returned in its original packaging, including all accessories, manuals, and included components.
  • The item must be in resalable condition after inspection.

Items Not Eligible for Return

We do not accept returns for:

  • Items returned without prior authorization.
  • Items that have been used, installed, altered, damaged, or modified after delivery.
  • Items returned without their original packaging or with missing parts, accessories, manuals, or included components.
  • Custom-made, made-to-order, or special-order items, unless they arrive damaged, defective, or incorrect.

How to Request a Return

  1. Email us at [email protected] within 30 calendar days of the delivery date.
  2. Include your order number, reason for the return, and photos where applicable, particularly if the item is damaged, defective, or incorrect.
  3. Wait for return approval and return instructions before shipping the item back.
  4. Pack the item securely and return it using a trackable shipping service to the return address provided by Nuryadi Marine.

Return Shipping Responsibility

If the Return Is Caused by Our Error

If the return is caused by an incorrect item shipped, damage on arrival, or another confirmed error by Nuryadi Marine, we will provide return instructions and cover the approved return shipping cost.

If the Return Is Not Caused by Our Error

If the return is requested for another reason, including change of mind or ordering the wrong item, the customer is responsible for the return shipping cost.

Domestic and International Returns

Domestic Returns (Indonesia)

For domestic returns within Indonesia, customers must use a reliable and trackable courier service and follow the return instructions provided by Nuryadi Marine.

International Returns

For international returns, customers must use a trackable shipping method and are strongly advised to insure the shipment where appropriate.

Customs duties, import taxes, brokerage charges, or additional courier fees related to a return shipment are the responsibility of the customer unless the return is caused by an incorrect item shipped, damage on arrival, or another confirmed error by Nuryadi Marine.

No Restocking Fee

Nuryadi Marine does not charge a restocking fee for approved returns.

Exchanges

Nuryadi Marine does not offer direct product exchanges.

If an eligible product qualifies for return, the return will be handled under this Return and Refund Policy. Customers who wish to purchase a different product may place a new order separately.

Refunds

Once the returned item is received and inspected, we will notify you whether the refund is approved or rejected.

Refund processing time: If approved, the refund will be credited to the original payment method within a maximum of 7 business days after we receive the returned item.

Refund method: Refunds are issued to the original payment method used for the order.

Non-Returnable Shipping Charges

Original shipping charges are generally non-refundable unless the return is caused by an incorrect item shipped, an item damaged on arrival, or another confirmed error by Nuryadi Marine.

Order Cancellations

Orders may be cancelled within 24 hours of placement, provided the order has not yet been processed or shipped.

If you need to request a cancellation, please contact us as soon as possible at [email protected].

Undeliverable or Refused Shipments

If an order is returned because the customer provided an incorrect or incomplete address, refused delivery, or failed to collect the shipment within the carrier’s required timeframe, additional shipping charges may apply before the order can be reshipped.

For international orders, a reshipping fee of USD 90.00 may apply.

Related Policies

For shipping information, delivery estimates, customs responsibilities, and shipping charges, please review our Shipping Policy.

Contact Us

If you have any questions about returns, cancellations, or refunds, please contact us:

Nuryadi Marine
Email: [email protected]
Phone: +62-821-6476-2972
Address: Jl. Kapten Muslim No.111, Dwi Kora, Kec. Medan Helvetia, Kota Medan, Sumatera Utara 20118, Indonesia