Return and Refund Policy

At Nuryadi Marine, we value transparency and customer satisfaction. Please review this Return and Refund Policy carefully before placing an order on nuryadimarine.com.

This policy explains how return requests are handled, when refunds may be issued, and which conditions apply to domestic and international orders.

Return Authorization Required

All returns must be requested and approved in advance. Please do not send any item back without prior authorization from our team.

If your return request is approved, we will provide the return instructions and the applicable return address.

Return Eligibility

To be eligible for a return, the item must meet all of the following conditions:

  • The return request is submitted within 30 calendar days of the purchase date.
  • The item is new, unused, and uninstalled.
  • The item is returned in its original packaging, including accessories, manuals, and all included components.
  • The item is in resalable condition after inspection.

Items Not Eligible for Return

We do not accept returns for the following:

  • Items returned without prior authorization.
  • Items that have been used, installed, altered, damaged, or modified after delivery.
  • Items returned without original packaging or with missing parts, accessories, or manuals.
  • Custom-made, made-to-order, or special-order items, unless they arrive damaged or incorrect.

How to Request a Return

  1. Email us at sales@nuryadimarine.com within 30 days of purchase.
  2. Include your order number, the reason for the return, and photos if the item is damaged, defective, or incorrect.
  3. Wait for return approval and instructions before shipping the item back.
  4. Pack the item securely and ship it using a trackable shipping service.

Return Shipping Responsibility

If the Return Is Caused by Our Error

If the return is due to an incorrect item shipped, an item damaged on arrival, or a confirmed manufacturing defect, Nuryadi Marine may cover the return shipping cost or provide return shipping instructions at our discretion.

If the Return Is Not Caused by Our Error

If the return is requested for any other reason, including change of mind or ordering the wrong item, the customer is responsible for the return shipping cost.

For non-defective returns, a restocking fee of up to 10% may apply to cover inspection and handling.

Domestic and International Returns

Domestic Returns (Indonesia)

For domestic returns within Indonesia, customers should use a reliable and trackable courier service.

International Returns

For international returns, customers must use a trackable shipping method and are strongly advised to insure the shipment where appropriate. Any customs charges, duties, taxes, or additional courier fees related to the return shipment are the responsibility of the customer unless the return is caused by our error.

Refunds

Once the returned item is received and inspected, we will notify you whether the refund is approved or rejected.

  • Inspection time: up to 5 business days after the item is received.
  • Refund method: refunds are issued to the original payment method used for the order.
  • Refund processing time: if approved, the refund is typically processed within 5 business days after approval. The time needed for the funds to appear in your account may vary depending on your bank or payment provider.

Non-Returnable Shipping Charges

Original shipping charges are generally non-refundable unless the return is caused by an incorrect item shipped, an item damaged on arrival, or another confirmed error by Nuryadi Marine.

Order Cancellations

Orders may be cancelled within 24 hours of placement, provided the order has not yet been processed or shipped.

If you need to cancel an order, please contact us as soon as possible at sales@nuryadimarine.com.

Undeliverable or Refused Shipments

If an order is returned to us because of an incorrect address provided by the customer, refusal of delivery, or failure to collect the shipment, additional shipping charges may apply before the order can be reshipped. For international orders, a reshipping fee of USD 90.00 may apply.

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: sales@nuryadimarine.com
Phone: +62-821-6476-2975