Warranty Information

At nuryadimarine.com, we are committed to providing genuine, high-quality marine equipment supported by clear and transparent warranty information. Most products sold on our website may include applicable manufacturer warranty coverage unless otherwise stated on the relevant product page.

This page outlines our general warranty information and claim process. Specific warranty terms, coverage periods, exclusions, and service procedures may vary by product, brand, model, and intended use. For that reason, customers should always review the warranty details shown on the individual product page before placing an order.

This Warranty Information page applies to manufacturer warranty service and after-sales support. It does not replace or limit any return, refund, or cancellation rights described in our Return and Refund Policy. If a product arrives damaged, incorrect, or otherwise qualifies for an approved return under our Return and Refund Policy, that policy will apply.

Manufacturer Warranty Coverage

Most products available on nuryadimarine.com may include a manufacturer’s warranty covering defects in materials or workmanship under normal use and normal operating conditions.

Warranty coverage and duration may vary depending on:

  • Product type, brand, and model
  • The manufacturer’s specific warranty terms and service policy
  • The intended use, installation environment, and operating conditions of the product
  • The classification of covered components or parts under the manufacturer’s policy

Examples of Product Categories

Product categories that may include manufacturer warranty coverage include, but are not limited to:

  • Outboard Motors
  • Inflatable Boats
  • Electronics & Navigation
  • Trolling Motor
  • Marine Generators
  • Marine Air Conditioners

Warranty coverage for a specific product is determined by the manufacturer or authorized distributor and may differ from one product to another, even within the same category.

What Is Generally Covered

Manufacturer warranties generally cover qualifying defects such as:

  • Manufacturing defects in materials or workmanship
  • Faulty factory-installed components under normal use
  • Assembly-related defects caused during manufacturing
  • Other defects recognized and approved by the manufacturer or authorized service provider

All warranty claims are subject to inspection, verification, and final approval by the manufacturer, distributor, or authorized service center.

What Is Generally Not Covered

Unless specifically stated otherwise by the manufacturer, warranty coverage does not usually include:

  • Normal wear and tear from regular use
  • Cosmetic wear, scratches, dents, or surface damage after delivery
  • Improper installation, setup, handling, or operation
  • Unauthorized repairs, servicing, or product modifications
  • Damage caused by accidents, misuse, abuse, neglect, or improper maintenance
  • Corrosion, rust, moisture damage, or environmental exposure
  • Consumable, wearable, or maintenance-related parts unless specifically covered

Warranty Claim Procedure

If you believe your product may qualify for warranty service, please follow the steps below:

1. Contact Support

Email our support team at sales@nuryadimarine.com and provide your proof of purchase or order information.

2. Provide Product Details

Please include the product name, model, serial number if available, and a clear explanation of the issue. Photos or videos may also be requested to support the warranty review process.

3. Inspection and Review

Our team will review the information provided and guide you through the next steps. Depending on the brand and product type, warranty claims may require remote troubleshooting, inspection by an authorized technician, or service through an authorized service center.

4. Manufacturer or Service Center Handling

In some cases, customers may be required to work directly with the manufacturer, distributor, or an authorized service center if that is part of the applicable brand warranty process.

Warranty Service and Shipping

Warranty service may require the product, a replacement part, or selected components to be inspected or serviced by an authorized service center.

  • Customers may be responsible for shipping or transportation costs to the service location unless otherwise stated by the manufacturer.
  • Shipping responsibility, pick-up arrangements, and service coverage may vary depending on manufacturer policy and customer location.
  • Repair or replacement timelines depend on claim approval, technical evaluation, parts availability, and service center scheduling.

Warranty support availability, service location, and claim handling may vary depending on the customer’s country, the manufacturer’s regional policy, and the availability of authorized distributors or service centers.

Important Warranty Notes

  • Warranty terms may differ depending on product type, intended use, and manufacturer policy.
  • Warranty coverage may become void if the product is installed, used, or maintained contrary to the manufacturer’s instructions.
  • Any warranty period shown on a product page should be read together with the manufacturer’s actual warranty policy.
  • Nuryadi Marine does not independently extend or replace the manufacturer’s warranty unless explicitly stated in writing.

Need Help Before Ordering?

If you have questions about warranty coverage for a specific product, brand, or model, please contact us before placing your order. We are happy to help you review the available warranty information.

Contact Information

Email: sales@nuryadimarine.com
Phone: +62-821-6476-2975
Business Hours: Monday – Sunday, 08:00 – 22:00 (GMT+7)