Warranty Information

At Nuryadi Marine, we aim to provide clear and accurate warranty information for the marine equipment offered on nuryadimarine.com.

Manufacturer warranty coverage, where applicable, depends on the specific product, brand, model, region, and the applicable manufacturer warranty terms. Customers should review the warranty information shown on the relevant product page or contact us before ordering if clarification is required.

This Warranty Information page explains our general approach to manufacturer warranty support and after-sales assistance. It does not replace or limit any return, refund, or cancellation rights provided under our Return and Refund Policy.

If a product arrives damaged, incorrect, or otherwise qualifies for an approved return under our Return and Refund Policy, that policy will apply.

Manufacturer Warranty Coverage

Some products sold on nuryadimarine.com may include manufacturer warranty coverage where such coverage is provided for the specific product and applicable customer region.

Warranty coverage, duration, and service procedures may vary depending on:

Product type, brand, and model
The manufacturer’s applicable warranty terms
The customer’s country or region
The intended use and installation environment
Operating and maintenance requirements
The availability of manufacturer, distributor, or authorized service support

Any warranty period or warranty statement displayed on an individual product page should be read together with the applicable manufacturer’s warranty terms.

Product Categories

Products in the following categories may include manufacturer warranty coverage where applicable:

Listing a product within one of these categories does not by itself guarantee a specific warranty period or coverage. Warranty eligibility is determined by the terms applicable to the individual product.

What Manufacturer Warranties May Cover

Where applicable, manufacturer warranties may cover qualifying defects such as:

Defects in materials or workmanship
Qualifying factory-installed component defects
Manufacturing or assembly defects recognized under the manufacturer’s warranty terms
Other qualifying issues approved by the manufacturer or applicable service provider

Coverage is subject to the applicable manufacturer’s warranty terms, inspection requirements, exclusions, and approval procedures.

What Manufacturer Warranties May Not Cover

Depending on the manufacturer’s terms, warranty coverage may exclude:

Normal wear and tear
Cosmetic wear, scratches, dents, or surface damage occurring after delivery
Improper installation, setup, handling, or operation
Unauthorized repairs, servicing, or modifications
Damage caused by accident, misuse, abuse, neglect, or improper maintenance
Corrosion, rust, moisture damage, or environmental exposure where excluded by the manufacturer
Consumable, wearable, or maintenance-related parts unless specifically covered

The manufacturer’s applicable warranty documentation will determine the final coverage and exclusions for a specific product.

Warranty Claim Procedure

If you believe a product purchased from Nuryadi Marine may qualify for manufacturer warranty service, please follow the steps below.

1. Contact Nuryadi Marine

Email us at [email protected] and provide your order number or proof of purchase.

2. Provide Product Information

Please provide the product name, model, serial number where available, and a clear description of the issue.

Photos, videos, diagnostic information, or other supporting documentation may be requested where necessary to help identify the issue.

3. Review and Guidance

Nuryadi Marine will review the information provided and assist with the appropriate next steps based on the warranty information available for the product.

Depending on the product and manufacturer requirements, the process may involve troubleshooting, additional documentation, inspection, or referral to the manufacturer, distributor, or an applicable service center.

4. Manufacturer or Service Provider Handling

Where required by the applicable manufacturer warranty, customers may need to work directly with the manufacturer, distributor, or an authorized service provider to complete the warranty claim or service process.

Final warranty eligibility, repair, replacement, or other warranty remedies are determined according to the applicable manufacturer’s warranty terms.

Warranty Service and Shipping

Warranty service may require a product, component, or replacement part to be inspected, returned, repaired, or serviced.

Shipping or transportation costs related to warranty service may be the responsibility of the customer unless otherwise covered by the applicable manufacturer warranty.
Service locations and procedures may vary depending on the product, brand, manufacturer policy, and customer location.
Repair or replacement timelines may depend on technical evaluation, claim approval, parts availability, shipping, and service provider scheduling.

Warranty service availability may vary by country or region. Customers purchasing internationally are encouraged to contact us before ordering if warranty service availability in their location is important to their purchase decision.

Nuryadi Marine’s Role

Nuryadi Marine is an independent marine equipment retailer. Where applicable, we assist customers with available warranty information and guidance relating to products purchased from us.

Unless expressly stated otherwise in writing, Nuryadi Marine does not independently create, extend, replace, or modify a manufacturer’s warranty.

Manufacturer warranty obligations, coverage decisions, and service remedies remain subject to the applicable manufacturer’s terms.

Important Warranty Notes

Warranty coverage may differ by product, brand, model, region, and intended use.
Warranty coverage may be affected if a product is installed, operated, serviced, or maintained contrary to manufacturer instructions.
Any warranty period displayed on a product page should be read together with the applicable manufacturer’s warranty terms.
A product being sold by Nuryadi Marine does not automatically mean that the same warranty coverage is available in every country.
Return and refund rights under our Return and Refund Policy are separate from manufacturer warranty procedures.

Need Help Before Ordering?

If warranty coverage is important to your purchase decision, we encourage you to contact us before placing your order.

We can help you review the warranty information available for the specific product, brand, model, and destination before purchase.

Contact Information

Nuryadi Marine
Email: [email protected]
Phone: +62-821-6476-2972
Business Hours: Monday – Sunday, 08:00 – 22:00 (GMT+7)
Address: Jl. Kapten Muslim No.111, Dwi Kora, Kec. Medan Helvetia, Kota Medan, Sumatera Utara 20118, Indonesia