Shipping Policy

At Nuryadi Marine, we are committed to providing reliable, transparent, and efficient shipping services for customers in Indonesia and selected international markets.

This Shipping Policy explains how orders are processed, fulfilled, shipped, and delivered, including shipping destinations, processing times, delivery estimates, shipping charges, tracking, customs responsibilities, and delivery-related issues.

Shipping Destinations

We currently accept orders for shipping to the following countries:

  • Indonesia
  • United States
  • Canada
  • Australia
  • New Zealand
  • United Kingdom

If your location is not available during checkout, please contact us at [email protected] before placing an order.

Shipping Origin and Fulfillment

Orders may be fulfilled and shipped from Indonesia or directly from a supplier or fulfillment partner, depending on the product, destination, and fulfillment requirements. The fulfillment location may vary by product or order.

The applicable shipping charge and estimated delivery timeframe will be shown or applied during checkout before payment is completed.

Order Processing Time

Orders are processed on business days only, from Monday through Friday.

  • Order cut-off time: 11:00 AM (GMT+7)
  • Handling time: 1–2 business days

Orders placed after the cut-off time, on weekends, or on public holidays will be processed on the next business day.

Estimated Delivery Times

International Orders

  • Estimated transit time: 7–14 business days
  • Total estimated delivery time: 8–16 business days, including order processing

International delivery times may vary depending on the destination country, shipping carrier, customs clearance, fulfillment location, remote delivery areas, and other circumstances outside our reasonable control.

Domestic Orders (Indonesia)

Estimated delivery time for domestic orders within Indonesia is typically 2–5 business days, depending on the destination city and courier service.

Shipping Costs

Shipping costs are shown or automatically applied during checkout before payment is completed.

International Shipping

  • Orders below USD 500.00: Flat shipping rate of USD 90.00.
  • Orders of USD 500.00 or more: Free shipping is automatically applied.

Free shipping applies to the shipping charge only. Customs duties, import taxes, brokerage charges, clearance fees, or other charges imposed by the destination country are not included unless explicitly stated during checkout.

Domestic Shipping (Indonesia)

For domestic orders within Indonesia, available shipping options and costs are shown during checkout based on the destination, product size, and courier availability.

Shipping Partners

Depending on the destination and shipment requirements, shipping providers may include:

  • DHL
  • FedEx
  • UPS
  • JNE
  • J&T Express
  • SiCepat
  • Other regional or international courier partners, where applicable

The carrier used for an order may vary depending on the product, fulfillment location, destination, and service availability.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and carrier information.

If you do not receive tracking details within 48 hours after dispatch, please contact us at [email protected].

Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, brokerage charges, clearance fees, or other charges imposed by the destination country.

Unless explicitly stated otherwise during checkout, these charges are:

  • Not included in the product price
  • Not included in the shipping charge
  • The responsibility of the customer

Customs requirements and charges vary by country. Customers are responsible for complying with applicable import requirements in their destination country.

Delivery Delays

While we work to process and deliver orders within the estimated timeframes, delays may occur due to circumstances beyond our reasonable control, including customs inspections, carrier disruptions, severe weather, remote delivery areas, peak shipping periods, public holidays, or other logistical circumstances.

Estimated delivery times are provided in good faith but are not guaranteed unless expressly stated otherwise.

Undeliverable or Returned Shipments

A shipment may be returned or considered undeliverable if:

  • The customer provides an incorrect or incomplete shipping address
  • The customer refuses delivery
  • The shipment is not collected within the carrier’s required timeframe

If a shipment is returned for one of these reasons, additional shipping charges may apply before the order can be reshipped. For international orders, a reshipping fee of USD 90.00 may apply.

Damaged, Incomplete, or Lost Shipments

If your order arrives damaged or incomplete, or if the shipment appears to be lost in transit, please contact us as soon as possible at [email protected].

Please include your order number and, where applicable, clear photos of the product, packaging, shipping label, or other relevant information so we can review the issue and assist with the appropriate next steps.

Related Policies

For information about returns, cancellations, return shipping responsibility, and refund eligibility, please review our Return and Refund Policy.

Contact Us

If you have any questions about shipping or delivery, please contact us:

Nuryadi Marine
Email: [email protected]
Phone: +62-821-6476-2972
Address: Jl. Kapten Muslim No.111, Dwi Kora, Kec. Medan Helvetia, Kota Medan, Sumatera Utara 20118, Indonesia